Withdrawal and settlement policy

Last updated: 28 October 2026

This policy explains when event organisers can request settlement of proceeds earned through MeshTickets. A request is reviewed before payment; submitting one does not mean it has been approved or paid.

When funds become available

Organisers may request withdrawal after the event has concluded. Funds attributable to tickets successfully scanned at entry are used to calculate the available amount after configured platform fees and VAT, featured-placement charges, prior withdrawals and documented liabilities or recoveries. Unscanned tickets remain reserved at their ticket and package value for potential refunds. Requested refunds, chargebacks and other applicable reserves or holds also reduce availability.

A withdrawal is blocked while required organiser verification, payment settlement confirmation, event risk clearance, recovery-agreement acceptance or unresolved refund/chargeback review is incomplete. There is no fixed two-hour waiting rule. The dashboard’s “available to withdraw” amount is the maximum requestable amount at the time shown. A configured minimum request may apply.

Request documents and bank details

The request form requires a bank confirmation letter in PDF format. The document is stored in private storage for authorised compliance review. The withdrawal ledger does not store full bank account details. If a request is approved, the team will contact you to confirm the settlement method and collect only the additional payout information required through an approved secure channel. Do not send bank credentials or card PINs.

Review, status and timing

We email you when a request is successfully received and when its status changes. Compliance staff may mark it as processing, pay it externally and record the settlement reference, request further information, or reject it with a reason. Payment is not automatic: a request does not reserve a payment date, and timing depends on review, provider or bank processing and complete documentation. Requests may be paused or adjusted to account for a valid refund, chargeback, recovery or settlement correction.

Questions and disputes

You can review withdrawal history in organiser analytics. If the available balance or a decision appears incorrect, contact us using the support contact shown in your service correspondence and include the event and withdrawal request references.