Privacy notice

Last updated: 28 October 2026

This notice explains how MeshTickets, a product developed and managed by Multiple Advanced System Hubrix Corporate (“MeshTickets”, “we”, “us”), handles personal information when you use the ticketing website, organiser tools and scanning service. We process personal information in line with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Information we use

• Account and support: name, email address, authentication details and messages you send us. For checkout, we also collect the phone number you provide for payment and ticket support.
• Bookings: order references, ticket type, event, package add-ons, payment status, refund requests and ticket check-in status.
• Organiser and payout review: event and sales information, verification status, withdrawal requests and the bank confirmation letter you choose to upload. The letter is stored in private storage and is available to authorised compliance staff. Refund request reason codes may include limited information about a legal fee waiver; do not send medical records unless the Information Officer requests the minimum necessary evidence.
• Payments: Paystack processes card or other payment details. We receive transaction and settlement information needed to issue tickets, reconcile transactions and handle disputes; we do not store full card details.
• Technical and preference data: session and security records, cookie choices and, if you grant browser permission, approximate coordinates used to select nearby featured events. Location is held in your browser session and is sent to the events endpoint to filter listings.

Why and with whom we share information

We use information where needed to provide the service you request, meet legal obligations, protect legitimate platform and user interests, and where you have given consent. This covers accounts, ticket issue and validation, payment and refunds, organiser support, abuse prevention, service notices, records and compliance. We share relevant transaction details, including your checkout phone number, with Paystack; we share event-related information with the organiser to deliver the event. We also use email, private storage and hosting providers, and disclose information to authorities or advisers where legally required or necessary to protect rights and safety.

Service providers may process information in South Africa or another country. Where cross-border processing applies, we require appropriate safeguards as required by law. Organisers receive only the information needed to manage their event and entry.

Retention and security

We retain information for as long as needed to provide the service, resolve refunds and disputes, maintain accounting and audit records, and meet legal obligations. Retention periods depend on the record type and applicable law. We use access controls and security measures appropriate to the information, but no online service can guarantee absolute security. We will handle a security compromise as required by applicable law.

Your choices and rights

You may request access to, correction of, or deletion of personal information, object to or ask us to limit certain processing, and withdraw consent where processing relies on consent. Some records may need to be retained to complete a transaction, resolve a dispute or comply with law. You may also complain to the Information Regulator of South Africa. To exercise a right, contact us using the support contact shown in your service correspondence and include enough information for us to verify your request.

Cookies and location

Essential cookies support sign-in, session security and core site functions. Optional tracking is not loaded by this MVP. You can change your cookie choice using the Cookie settings link. Browser location is optional; declining it leaves the site showing featured events across all locations.

For details about cookies, see our Cookie policy. This notice may be updated when our service or legal obligations change; the current version is published on this page.

Our legal identity and registered Information Officer contact are published on the Business details page.